Privacy Policy

This policy describes how Arbo3 Inc. (“Arbo3”, “we”, “us”, “our”) collects, receives, processes, uses, discloses, or shares your information. When you use our website, internet and mobile applications (collectively referred to as “Apps”), products, or services or otherwise form a relationship with us, we may obtain data from you and the devices you are using to do so. It is designed and intended to provide transparency into our privacy practices and principles in a format you can navigate, read, and understand easily. We commit to treating your personal information with care and respect and encourage you to contact us using the methods provided below should you have any questions or concerns about the use of your information.

The Scope of this Policy.

This Policy describes the processing of personal information provided or collected on our website, Apps, products or services. In some instances, we may provide additional data privacy notices specific to certain products, practices, or regions. Those terms should be read in conjunction with this policy.

If you provide information to us on a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. That third-party site or platform’s privacy practices will govern the use of your information. Choices you make on that third-party platform will not apply to our use of the information we have collected through our sites, products, or services.

We acknowledge our obligations to all recipients of our products and services, including visitors to our website, our registered users and administrators of our products and services on behalf of our customers to collect, manage, process, and use their personal information (“Personal Data”) in accordance with the laws and regulations of each of the countries in which we operate.

Information Collected or Processed.

Arbo3 may have collected or processed the categories of personal information that are identified below. We generally collect the information listed below to secure, improve, and provide our services to our customers. Identifiers such as a real name, alias, postal address, telephone number, email addresses, and other unique personal and online identifier, including but not limited to Internet Protocol address and cookies, customer records information such as a name, credit card number, debit card number, or other payment information, or information about a purchased subscription, internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with an internet website application, or advertisement.

Geolocation data, professional or employment-related information, education information.[NT1] , device and App usage data to provide data to the individual user, customer pursuant to master service agreement for devices registered under their corporate umbrella, and for our own product research and marketing.[NT2], inferences drawn from any of the information identified in this subdivision to reflect your preferences, characteristics, behavior, attitudes, abilities, and aptitudes.

Sources of Information

The sources from which personal information may have been collected or processed are the following: information that you provided to us, online tracking technologies, automatic data collection technologies, social media platforms and networks, business partners, service providers etc. The purpose of such collection or processing include: providing our products and services, communicating with you, administering programs, security and fraud prevention, legal obligations, core business functions, the job applicant and employment process[NT3] , marketing and promotional purposes (which may include targeted advertising), analytics and personalization etc.

How We Disclose Information

In the process of providing services to you, we may disclose your Personal Data to our subsidiaries and affiliates, along with our service providers and other third-parties. We carefully select our service providers and business partners, especially with regard to the suitability of the technical and organizational measures taken by them. In each case, we take all reasonable measures to ensure that your Personal Data is protected (such as appropriate data processing agreements).

We may also disclose your Personal Data to service providers and third parties when necessary to comply with laws and regulations; respond to subpoenas and court orders; exercise our legal rights or defend against legal claims; investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person, or violations of our usage instructions and applicable terms and conditions; facilitate the financing or insuring of our business or a disposition of all or part of our business or assets, or as otherwise permitted or required by law. We may disclose anonymized or aggregated data at our discretion, in accordance with applicable laws.

Our Commitment to Protecting Information Belonging to Children

Our services are not intended for children under the age of 14. We do not knowingly collect information via our sites, products, and services from users under the age of 14. If you use our Services, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence, or, as a minor, that you are at least 14 years old and that your legal representatives have provided their consent to use our services.

If you believe your child has provided us with personal information, please alert us at privacy@Arbo3.com. If we learn that we have collected personal information from a minor without their legal representatives’ consent, we will promptly take appropriate steps to delete such information and terminate the minor’s account.

Cookies and Other Technologies

Cookies are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us, for example, how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. We recommend you keep cookies activated. We have broken up our cookies into categories to help you understand what they do:

Essential/Necessary: These cookies cannot be deactivated as they are required to use our services. For example, they are necessary to access and use our website and login to your account.

Functionality, Preferences and Performance: These cookies track information about you to make using our website easier. For example, we may retain information such as your login status and viewing preferences. These cookies also track how you interact with our website. For example, these cookies let us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience.

Marketing, Analytics and Statistics: These cookies help us create targeted advertising experiences on our websites.

GPS Location Data

Our policy is designed to transparently communicate how user GPS location data is collected, processed, and stored to enhance the functionality of IoT devices, specifically focusing on auto-balance performance of IoT devices. Striking the right balance between functionality and privacy is crucial in creating a positive user experience in the IoT landscape.

Data Collection Purpose: The primary purpose of collecting user GPS location is to enable auto-balance features in IoT devices. This involves optimizing device settings based on the user’s geographical location.

Methods: Location data is obtained through the device’s GPS capabilities. This data is then transmitted securely to the AWS cloud infrastructure.

Data Processing and Storage:

(a) Encryption – All user GPS location data is encrypted during transmission to the AWS cloud, ensuring end-to-end security.
(b) Anonymization – Personally identifiable information is anonymized to protect user privacy. Only aggregated and anonymized data is stored in the cloud.
(c) Storage Duration – GPS location data is retained for the minimum duration necessary to optimize device performance. After this period, data is promptly deleted.
(d) Explicit Consent – Users are explicitly informed about the collection of GPS location data during the onboarding process. Consent is sought, and users have the option to opt-out.
(e) Opt-Out Mechanism – A user-friendly opt-out mechanism is provided, giving users control over whether their GPS location data is collected and processed.
(f) AWS Cloud Security Compliance – The AWS cloud infrastructure adheres to industry-standard security protocols and compliance regulations, ensuring the highest level of data protection.
(g) Regular Audits – Regular security audits and updates are conducted to identify and mitigate potential vulnerabilities in the cloud infrastructure.
(h) Auto-Balance Performance – The auto-balance performance feature adjusts IoT device settings based on user GPS location, providing

Our Global Data Transfer Practices

We store and process your Personal Data primarily in the United States, where our hosting provider (AWS, Amazon Web Services, Inc, 13200 Woodland Park Rd, Herndon, VA 20171, United States) is located. Also in other cases our data processing activities may involve the transfer of your Personal Data to “third countries” in the sense of the General Data Protection Regulation (“GDPR”), i.e. countries outside of the Canada Economic Area, where the GDPR is not in force. Such a transfer is permissible if the Canada Commission has determined that an adequate level of data protection is provided in the relevant third country (for example in the Japan). If an adequacy decision of the Canada Commission does not exist, a transfer of your Personal Data to a third country will only take place if appropriate safeguards exist, or if one of the conditions listed in Personal Information Protection and Electronic Documents Act (PIPEDA) is met. If you consent to the transfer of Personal Data to third countries, any such transfer will take place on that legal basis. In all other cases, we use the PIPEDA as appropriate safeguards for the transfer of Personal Data to third countries that fall outside the scope of the GDPR.

Your Privacy Rights

If you are a resident of certain states or countries, you may have the right to be informed about the way your Personal Data is processed, withdraw your consent (if you have given consent to data processing activities), access your Personal Data, rectify, transfer your Personal Data (right to data portability), restrict the processing of, opt-out from certain types of processing (e.g., targeted advertising, the sale of Personal Data, limit the use and disclosure of sensitive information, and profiling, as defined by the applicable state law(s)), and delete your Personal Data (“right to be forgotten”). If you choose to exercise any of these options, we will not discriminate against you for making that decision.

You can exercise your privacy rights by contacting us at privacy@arbo3.com. When we receive a request to exercise a privacy right, we will review information we have collected about you (if any) with identifying information you may have provided us (such as a login, email address, mailing address, zip code, or transaction or order number) to authenticate your identity. If you use an authorized agent to submit a request, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to directly confirm with us that you provided the authorized agent permission to submit the request.

If, and to the extent that, we process your Personal Data on the basis of a legitimate interest, in particular if we pursue our legitimate interest to conduct direct marketing or to apply profiling in connection with direct marketing, you have the right to object to such use of your Personal Data at any time. If you object to the processing of your Personal Data for direct marketing purposes, we will promptly stop processing your Personal Data for these purposes. In all other cases, we will carefully consider your objection and stop further use of the information in question, subject to compelling reasons for further processing that may take precedence over your interest in objecting, or if we need to use the information for the justification, exercise or defense of legal claims.

There may be situations where we cannot grant your request regarding your privacy rights. In such a situation, we will explain our reasoning to you and will honor your right to appeal where applicable.

Your Controls and Choices regarding Marketing Messaging

You can control how and when you want to receive marketing messaging, for example emails, from Arbo3 by clicking on the “unsubscribe” link located at the bottom of our email communications to you, or by sending an email to privacy@arbo3.com. Please note that this will not affect your receipt of administrative emails (for example, emails about your account, transactions, or policy changes) for your registered account, and further, that the lawfulness of the processing that was based on that consent before it was withdrawn will not be affected.

How to Contact Us

If you have any questions about how we process your information, you can contact us at:
3621 HIGHWAY 7 EAST, Suite 308, MARKHAM, ONTARIO, L3R 0G6, CANADA

Email: privacy@arbo3.com

Our data protection officer can be reached (via an internal privacy coordinator) at the above-mentioned address and email address, attn. Data Protection Officer.

Contacting Supervisory Authorities

If you would like to lodge a complaint against us, you may contact your local privacy regulator. You can make a complaint, for example, to:
ARBO3 INC.
SUITE 308 3621 HIGHWAY 7 EAST MARKHAM ONTARIO L3R0G6 CANADA
TEL: +1 289 224 1809

You may also complain to another competent supervisory authority. If you have trouble locating a competent authority, please contact our privacy office at privacy@arbo3.com and they will help you contact the appropriate enforcement agency.

Final Clauses

Arbo3 reserves the right to adjust this data privacy policy at any point in time to ensure that it is always in line with the current legal requirements, or to accommodate changes in the services offered, for example when new services are introduced, or modifications are made on the website. In this case, the new data privacy policy applies to any later visit of this software or website.

This policy was last updated on: 3 January 2025.